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Frequently Asked Questions

Do you work on all sneaker brands?

Yes. While we specialize in Nike, Jordan, and Adidas, we can clean, restore, or customize most sneaker brands and materials.

How long does sneaker restoration or cleaning take?

Turnaround times vary depending on the service. Standard cleanings usually take 3–5 business days, while full restorations or custom work may take 1–3 weeks.

Will cleaning or restoration damage my sneakers?

No. We use professional products and techniques designed to preserve the integrity of your sneakers while restoring them to the best possible condition.

Are you on social media?

Yes, follow us on Instagram, X, TikTok, and Facebook for updates, tips, and showcases of our work.

Can I request a custom sneaker design?

Absolutely. We offer custom paintwork, color swaps, and original designs tailored to your vision.

Can I contact customer support?

Absolutely! Reach out via our contact form or social media channels for assistance with any inquiries or support.

Sneaker Service

Card & Collectible Service

What is PSA and why should I submit my cards?

PSA (Professional Sports Authenticator) is the leading grading service for sports cards, trading card games, and collectibles. Graded cards often increase in value and are more trusted in the market.

How does The713Lab handle PSA submissions?

We handle the process from start to finish, including secure packaging, submission, and return handling. You’ll receive updates along the way for peace of mind.

Do you offer pre-grading or card evaluation?

Yes. Our pre-submission review service examines your cards before grading, helping identify condition details and improving submission outcomes.

Can you guarantee a specific PSA grade?

No. PSA makes the final decision on grading. However, our review service can help ensure your cards are in the best condition before submission.

General

Where are you located?

The713Lab operates in Houston, Texas, and we also accept mail-in orders for both sneakers and cards

Do you accept mail-in sneakers or cards from outside Houston?

Yes. We provide secure shipping instructions for customers who want to mail items to us.

How do I get started?

Simply contact us through our website or social media to schedule a service, request a quote, or receive mailing instructions.

Can you submit using other services?

No. We only submit collectibles to PSA.